Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Jun 12, 2000
Pros: Professional, Courteous, Reliable, Excellent Service
Cons: Monthly Fee after trial period, credit card incompatibility
Summary: If you've read any of my credit advice, you'll know that the easiest way to trash your credit and end up with a lot of extra fees and higher APRs is to make late payments. With the huge array of bills we get every month, it's no wonder how we can lose ... read more
-
-
Rated a Helpful Review by the Epinions community
Jul 20, 2012
Pros: Convenient when accounts are verifed.
Cons: Compounds problems when a victim of theft.
Poor customer support.
Summary: I've been a customer since the 90s. Customer Service used to be great. Now it takes days to get a response and if dialog takes place, it takes weeks because you have to wait 48 hours between each response.I had my checkbook stolen ... read more
-
-
Not Yet Rated by the Epinions community
Feb 10, 2012
Pros: Zero
Cons: Don't waste your time
Summary: Began using paymybills.com when they started in the 90's. paymybills.com became paytrust. Service was excellent. On rare occasions there was a problem it was corrected witout delay.Paytrust has become inflexible ie Intuit. The attutude of ... read more
-
-
Not Yet Rated by the Epinions community
Feb 21, 2011
Pros: Centrally located payment history. Convenient but expensive.
Cons: If anything goes wrong your account will be frozen; all payments cancelled. Best pay attention!
Summary: I signed on with Paytrust back in 1998 and found them to be a convenient alternative to writing checks. I paid $10.95 a month, which was less than the cost of stamps, envelopes and time. Over the years free online vendor payment services, ... read more
-
-
Not Yet Rated by the Epinions community
Sep 20, 2009
Pros: Paper bills scanned; online bill paying; online archiving
Cons: Harsh fees and penalties; billers don't want to bill to South Dakota
Summary: I was a Paytrust customer for nine years. When I first signed up, there weren't many options for online bill paying. Now, there are. Many banks and credit unions offer excellent, free online bill paying services. So what do you ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Aug 19, 2009
Pros: -All bills go to Paytrust - including all paper bills
Cons: -Smartbalance feature gone
-Customer service terrible
Summary: I started using this service in 2001 when I was traveling a lot and not able to keep up with my paper bills. At that time it was incredible - great customer service and the system worked flawlessly. If there was an error it was addressed ... read more
-
-
Not Yet Rated by the Epinions community
Dec 16, 2008
Pros: - P.O. Box, no junk mail, reconciles acct, Simple Interface
Cons: - $14.95/month perrhaps expensive, however I can't agree no other service recieves your snail mail
Summary: I wrote this review elsewhere, but unfortunately they cut me off after about 5 lines so I am positing it here instead.I was responding to a user who had thought that the PayTrust site looked Home-made:I have been with PayTrust since 2000, ... read more
-
-
Rated a Helpful Review by the Epinions community
Jul 21, 2008
Pros: OK service when it works
Cons: If one thing happens out of the ordinary, prepare for the worst.
Summary: I have been a Paytrust customer for over 4 years, and have just cancelled my account.I was mostly happy with them for much of my time as a customer. Their website leaves much to be desired, but the service worked. The problem all started when I tried to ... read more
-
-
Rated a Helpful Review by the Epinions community
Apr 17, 2008
Pros: PayTrust allows me to forget about bill paying.
Cons: Would like to see better integration with Quicken.
Summary: I've been with Paytrust for over 7 years, and it has made my life better. I cringe when I hear my friends talk about how they are busy "Paying their bills". I can't even image having to think about bills anymore. I read the recent negative review on ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Oct 12, 2007
Pros: Single point check writing for multiple banks, though I'm starting to question its reliability.
Cons: Totally unreliable for maintaining ongoing account balance (SmartBalance)/transaction history and year end CD.
Summary: Problem #1: I recently experienced a late mortgage payment, with CitiMortgage not receiving my payment for over 2 weeks after it was "sent" by PayTrust. For the past 6 months, I could never tell whether they were going to pay this particular item with a ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Oct 11, 2007
Pros: Reasonable service.
Cons: Service unreliable, relys on payee website for processing.
Summary: I have been a customer for several years. Recently the service was downgraded to an unacceptable level. They now rely on your payee's website to do the processing of billing and payment. This means you must give them login information for any payee ... read more
-
-
Rated a Helpful Review by the Epinions community
Apr 4, 2007
Pros: Please see cons.
Cons: All pros are cancelled out by the cost of Paytrust mistakes.
Summary: It's been an addiction. Been using this service for 6 years. Loved them as PayMyBills. But ever since Pay Trust came along, I've lost all trust in them. Not to mention several fees which I won't try to describe again, or my computer will have another ... read more
-
-
Rated a Helpful Review by the Epinions community
Jan 4, 2006
Pros: Convenience; Eliminates paper bills; SmartBalance feature; Optional CD with bill images
Cons: Online security concerns; Some vendors unable to separate Ship-to and Bill-to addresses; Transaction fees
Summary: UPDATED 1/22/06 - Expanded discussion of reports and personal experience. I have been a subscriber to Paytrust and its predecessors since 1998 after missing a few payments due to misplaced or non-delivered mail. After reading the reviews, I had to ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 13, 2004
Pros: the promise of convenience
Cons: customer service, slooww bill posting
Summary: This is a fairly simple company. They arrange to receive bills - they receive bills - they pay bills. This is about all they do for their customers. Consequently, isn't much this company needs to do to keep it's customers happy. However, they fall ... read more
-
-
Rated a Helpful Review by the Epinions community
Apr 8, 2004
Pros: None. Problems with new "enhanced" service significantly overshadow the few remaining good features.
Cons: Highly inferior, bug ridden, untested, and slow. Unresponsive poor customer support. Can't download into Quicken.
Summary: I have used PayTrust for over 4 years now. There original product and customer support was quite good. They released an "enhanced" version of their product about a month or so ago and it is now a HORRIBLE product. The interface is totally unintuitive ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Apr 3, 2004
Pros: Scans in bills for viewing via internet.
Cons: Do not follow user instructions. Customer service does not respond.
Summary: Paytrust recently “upgraded” their service. The conversion has not gone well. The service was reliable but now has made a number of sufficiently dangerous blunders that I must now look for an alternative to the Paytrust service. In the past my ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Mar 26, 2004
Pros: Receives bills, doesn't just pay them. Nice for archiving bills.
Cons: Doesn't take responsibility for their errors nor help to correct problems caused by those errors.
Summary: I've been a Paytrust customer for over three years, and until recently was recommending them highly. However, in the past month they have made two errors on my account and they refused to take any responsibility or offer any assistance in resolving the ... read more
-
-
Rated a Helpful Review by the Epinions community
Mar 7, 2004
Pros: Still not as good as paymybills used to be, but getting much better now.
Cons: Customer Service .. not very good at the front line.
Summary: A couple of weeks ago, paytrust again subjected its customers to another data and user interface conversion. This is the second conversion for the old paymybills.com users, and both were not handled well. Some data was dropped ("payee phone numbers") ... read more
-
-
Rated a Helpful Review by the Epinions community
Jan 22, 2004
Pros: Will accept and scan in paper bills for payment.
Cons: Recent customer service useless.
Unconcern about problem.
Viewing information about past transactions is a hassle.
Summary: After some years of problem-free use of Paytrust, I am having a problem. Worse is that Paytrust seems to have no interest in the problem. A payment I made through Paytrust was rejected because the account number I gave for the payee was incorrect. ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Feb 1, 2003
Pros: First-rate customer service, totally reliable bill pay service
Cons: none
Summary: I rarely award 5 starts to any product or service, and I'm a pretty critical person who can always find something to complain about. But not this time.
I've been using PayTrust for three years. They've never made a single mistake (such as ... read more
-
-
Rated a Helpful Review by the Epinions community
Sep 28, 2002
Pros: Checks look as if they were written by the sender, great interface
Cons: A little pricey compared to others like Yahoo! Bill Pay
Summary: I have used Paytrust for approximately 300 payments as of today. I have only had a problem with one payment not making it to its destination and it happened to be an electronic payment (no physical check). I called Paytrust in this one situation and ... read more
-
|
|
