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Rated a Helpful Review by the Epinions community
Jul 20, 2012
Pros: Convenient when accounts are verifed.
Cons: Compounds problems when a victim of theft.
Poor customer support.
Summary: I've been a customer since the 90s. Customer Service used to be great. Now it takes days to get a response and if dialog takes place, it takes weeks because you have to wait 48 hours between each response.I had my checkbook stolen ... read more
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Not Yet Rated by the Epinions community
Feb 10, 2012
Pros: Zero
Cons: Don't waste your time
Summary: Began using paymybills.com when they started in the 90's. paymybills.com became paytrust. Service was excellent. On rare occasions there was a problem it was corrected witout delay.Paytrust has become inflexible ie Intuit. The attutude of ... read more
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Not Yet Rated by the Epinions community
Feb 21, 2011
Pros: Centrally located payment history. Convenient but expensive.
Cons: If anything goes wrong your account will be frozen; all payments cancelled. Best pay attention!
Summary: I signed on with Paytrust back in 1998 and found them to be a convenient alternative to writing checks. I paid $10.95 a month, which was less than the cost of stamps, envelopes and time. Over the years free online vendor payment services, ... read more
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Not Yet Rated by the Epinions community
Sep 20, 2009
Pros: Paper bills scanned; online bill paying; online archiving
Cons: Harsh fees and penalties; billers don't want to bill to South Dakota
Summary: I was a Paytrust customer for nine years. When I first signed up, there weren't many options for online bill paying. Now, there are. Many banks and credit unions offer excellent, free online bill paying services. So what do you ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 19, 2009
Pros: -All bills go to Paytrust - including all paper bills
Cons: -Smartbalance feature gone
-Customer service terrible
Summary: I started using this service in 2001 when I was traveling a lot and not able to keep up with my paper bills. At that time it was incredible - great customer service and the system worked flawlessly. If there was an error it was addressed ... read more
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Rated a Helpful Review by the Epinions community
Jul 21, 2008
Pros: OK service when it works
Cons: If one thing happens out of the ordinary, prepare for the worst.
Summary: I have been a Paytrust customer for over 4 years, and have just cancelled my account.I was mostly happy with them for much of my time as a customer. Their website leaves much to be desired, but the service worked. The problem all started when I tried to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 12, 2007
Pros: Single point check writing for multiple banks, though I'm starting to question its reliability.
Cons: Totally unreliable for maintaining ongoing account balance (SmartBalance)/transaction history and year end CD.
Summary: Problem #1: I recently experienced a late mortgage payment, with CitiMortgage not receiving my payment for over 2 weeks after it was "sent" by PayTrust. For the past 6 months, I could never tell whether they were going to pay this particular item with a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 11, 2007
Pros: Reasonable service.
Cons: Service unreliable, relys on payee website for processing.
Summary: I have been a customer for several years. Recently the service was downgraded to an unacceptable level. They now rely on your payee's website to do the processing of billing and payment. This means you must give them login information for any payee ... read more
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Rated a Helpful Review by the Epinions community
Apr 4, 2007
Pros: Please see cons.
Cons: All pros are cancelled out by the cost of Paytrust mistakes.
Summary: It's been an addiction. Been using this service for 6 years. Loved them as PayMyBills. But ever since Pay Trust came along, I've lost all trust in them. Not to mention several fees which I won't try to describe again, or my computer will have another ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 13, 2004
Pros: the promise of convenience
Cons: customer service, slooww bill posting
Summary: This is a fairly simple company. They arrange to receive bills - they receive bills - they pay bills. This is about all they do for their customers. Consequently, isn't much this company needs to do to keep it's customers happy. However, they fall ... read more
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Rated a Helpful Review by the Epinions community
Apr 8, 2004
Pros: None. Problems with new "enhanced" service significantly overshadow the few remaining good features.
Cons: Highly inferior, bug ridden, untested, and slow. Unresponsive poor customer support. Can't download into Quicken.
Summary: I have used PayTrust for over 4 years now. There original product and customer support was quite good. They released an "enhanced" version of their product about a month or so ago and it is now a HORRIBLE product. The interface is totally unintuitive ... read more
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Rated a Helpful Review by the Epinions community
Jan 17, 2002
Pros: Great concept, handles all bills and sends you CD ROM at year-end
Cons: Poor customer service, bait-and-switch tactics
Summary: The concept of Paytrust or PayMyBills is compelling: you have all your billers send their invoices to them, they notify you of bills received, you review their images and decide when to pay. This is done with checks they issue drawn on bank accounts ... read more
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Rated a Helpful Review by the Epinions community
Jan 9, 2001
Pros: another paperless convienience
Cons: A non-financial institution with too much control over my money.
Summary: I have been with Paytrust since it's conception.
About a month ago, they changed the way you pay your bills.
Keep in mind, they did this without notification or my approval.
Up until last month, when I authorized payment to a ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 3, 2000
Pros: none --- I just asked for info and got a major headache
Cons: don't let this happen to you!
Summary: In MY humble opinion, most of the opinions on PayTrust are OVER Rated! PayTrust delivered a HEADACHE to me. Not worth it at all!
I was surfing the net and signed up with PayTrust --- or, more accurately, I signed up to get more INFORMATION ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 13, 2000
Pros: Debit when Biller cashes
Cons: Scan Method
Summary: *****I had used the PayTrust service for about a year, and had been very satisfied with the service.
PayTrust raised their rates to $10.95 for existing customers, and $12.95 for new customers.
CITI bank offered the exact PayTrust ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 3, 2004
Pros: Scans in bills for viewing via internet.
Cons: Do not follow user instructions. Customer service does not respond.
Summary: Paytrust recently “upgraded” their service. The conversion has not gone well. The service was reliable but now has made a number of sufficiently dangerous blunders that I must now look for an alternative to the Paytrust service. In the past my ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 26, 2004
Pros: Receives bills, doesn't just pay them. Nice for archiving bills.
Cons: Doesn't take responsibility for their errors nor help to correct problems caused by those errors.
Summary: I've been a Paytrust customer for over three years, and until recently was recommending them highly. However, in the past month they have made two errors on my account and they refused to take any responsibility or offer any assistance in resolving the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 16, 2000
Pros: Checks get cut against your account
Cons: Images and customer service poor
Summary: I love bill paying via the Internet... as a consumer, you advise your utility companies and credit card companies to send all the monthly bills to the Payer, as in this case PayTrust.com. The company opens the mail and scan the mail. The consumer ... read more
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Rated a Helpful Review by the Epinions community
Mar 30, 2000
Pros: Don't have to leave home to pay bills.
Cons: May be too old to leave home at all by the time I can get it to pay the phone bill.
Summary: Maybe it's just me, but the Paytrust site seems ridiculously slow once it gets into the billcenter section. Often, their inactivity timeout dumps me before I'm able to do anything, and I have to login again from step one.
I've also noticed ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 8, 2000
Pros: Makes paying bills easy
Cons: High prices, hidden fees, radical change in TOS without notifying customers. Avoid this service
Summary: I have just updated my opinion on the paytrust service. They remain a good way to manage bills online, but several developments have seriously affected the overall quality and value of the service.
Cost: The internet bubble has burst, and it ... read more
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