You get what you pay for - or not - with Filters Fast
Written: Feb 23, 2012
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Filters Fast may be cheaper but it is not worth it. I ordered a "generic" refrigerator filter (that was supposed to fit my fridge model) from them which turned out to be defective. I called the company and asked for a refund. They said it was too long since I ordered even though I still had the receipt. So I asked if they could offer me a discount if I purchased a replacement product. The rep said that I couldn't receive anything other than their standard discount for repeat customers which was only a few dollars if you ordered over a certain amount (I spent $31.70 on a product that didn't work so I expected better than this).
I left a very professional and courteous voicemail for a manager, Alex, asking him to call me to work something out since the product I received from them did not work. He never returned my call. This company sold me a junk product and didn't have the courtesy to even call me back (and I purchased from them more than once before). I suggest you look elsewhere to purchase filters even if you have to pay a few dollars more. Sometimes you get what you pay for - or you don't. In this case, I didn't even get that.
What product did you purchase or try to purchase? Refrigerator water filter